ISUW 2022 Speaker

Presently working as Chief – Customer Experience, Commercial & Social Impact Group in Tata Power Delhi Distribution Ltd (formerly called North Delhi Power Limited).Annual turnover of Tata Power DDL is around 1 billion dollars with a customer base of 1.84 million and peak load of 2069 MW. We are operating as a Power Distribution utility in North and North West part of Delhi, Capital of India.Key role is handling activities related to Customer care, metering, billing, revenue collection and recovery, new connection applications, Loss control, Smart metering, Demand side Management, Renewable energy resources & CSR part.During the tenure of 28 years tenure in Power Distribution business had worked both in India and abroad in the following Commercial and Operation areas: Business Process Re-engineering of Commercial Processes SAP ISU implementation with complete integration with SAP CRM, Operations Technology including OMS/SCADA/DMS, Big data, GIS, Call center operations and other SAP modules like PM/MM/FI/PS etc Regulatory Affairs. Customer Services Aggregate Technical &Commercial (AT&C) Loss Control Demand side Management Renewable energy resources including Solar, Battery storage, DER. Call center Operations with seamless integration with ADMS, smart metering and GIS. Data Analytics in theft detection, study of customer behavior, study of Meter health etc. Implementation of Smart metering system through RF & NBIoT communication technology. Field Force automation in Metering, meter reading, New Connection, Recovery etc. Corporate Social Responsibility (named as Social Impact Group)